hotel housekeeping supervisor resume

29 dez hotel housekeeping supervisor resume

Maintain inventory records for all supplies purchased, Keep carts, linen room and equipment neat and orderly and assist in the performance of monthly linen inventories, Prepares payroll for employees in housekeeping department, Ability to accurately follow and provide instructions, both verbally and written, Ensures the excellent quality and hygiene of the floor management services provided for guests, Ensures that the hotel rooms and common areas are clean and pleasant at all times, Supervises room maintenance together with the Engineering Department, Ensures the high quality of any services provided by a third-party (linen hire, cleaning etc), Coordinates room allocation in conjunction with the front-desk team, Manages the team's work schedule while complying with local labour legislation, Ensures the respect of rules regarding hygiene, cleanliness and the safety of guest property, Supervises and coordinates the day to day activities of workers engaged in cleaning and maintaining premises. Return and sign key back in before leaving the hotel, To systematically check all bedrooms (departures, stays, ready vacant rooms) to ensure they have been cleaned and serviced to brand standards, To supervise the work of the room attendants providing assistance and support and taking corrective measures should the standard of work deviate from the Hotel standards, Inform the office Co-coordinator of any discrepancies extra departures, extended stays or vice-versa, To make sure that you carry out the day briefing and the 15 minutes training with all the room attendants and Housekeeping associates, The co-ordination of training and orientation of your team members. Provided patients and families with emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness. I used to work as a caregiver in 2018 , repairing in 2019, and then housekeeping supervisor in 2019 until 2020 because of the covid-19. For a housekeeping position, we recommend resumes in the Simple category for a clean feel with no frilly extras. A hotel housekeeping job description usually entails making beds, replacing used towels with new ones, vacuuming carpets, and cleaning and disinfecting bathrooms and ensuring new toiletries provided by the hotel are placed at appropriate places. I've learned a lot from these jobs and they are not easy too but they all bring out the best in me. Ensure the Room Attendant returns to the room to correct the deficiency, when applicable. Excellent communication and time management skills. Well, I only speak the truth and experience of a hardworking . It’s actually very simple. Check and approve payroll on PeopleSoft, Control supply inventory, Lost and Found, dealing with unhappy guests/SALT comments , and lead daily pre-shift meetings, Ensures all work is completed by 4PM and clean up to Company’s standards. Provides training, coaching, and counseling to housekeeping employees, Supervise the performance of public area attendants, general cleaning projects and take appropriate action to correct deficient conditions, behavior, and work practices. © 2020, Bold Limited. Provided transportation, managing and scheduling appointments. Personally inspects supervisors, inspectors, house persons and housekeepers’ work, inspects and cleans units when required, Work with HOTSOS program and ensures that all engineering issues are put in the computer in a timely manner, Must do a walkthrough of the entire property and fill out MOS sheet when he/she is scheduled, Other duties as assigned by the Executive Housekeeper and General Manager, Able to stand for long periods of time - required, Check and inspect assigned rooms, report discrepancies immediately, Assist with proper training of housekeeping staff, Complete the required number of written inspection forms on the housekeepers, Maintains communications with other departments to ensure guest satisfaction, Each associate is expected to carry out all reasonable requests by management that the associate is capable of performing, Must be able to stand or walk for up to 8 hours. cleaning and preparing of rooms, suites, and apartments) for residents and guests, Schedule and supervise the cleaning of public spaces including, but not limited to, bathrooms, lounges, offices, and conference rooms, Submit, track, and report on maintenance requisitions (MRs) in areas of responsibility, Maintain accurate inventory records of all cleaning and supplies and equipment. Performs checks to ensure quality standards are met, Conduct semi-annual unit inventories and semi-annual deep cleanings per rental management contract. A housekeeping manager is a person who works at a hotel or onboard, such as luxury accommodation like ships, yacht, universities, and clubs and coordinates the activities of persons who are detailed to ensure that the environment meets the minimum standards of habitability … Maintained restroom functionality by repairing leaking faucets, clogged toilets and other equipment. Notifies supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft, One to three year experience as a Housekeeping Supervisor/Inspector at a major hotel/resort complex or the completion of a four year hospitality degree with a supervisory Hotel Operations Internship, Proficient knowledge of Microsoft Office to include Outlook, Word, Excel, and Power Point, Ability to perform various activities such as constant standing, walking, frequent bending, reaching, kneeling, and squatting, Ability to work in an environment where pipe, cigar, and cigarette smoking is permitted, Must have high school diploma or equivalent, Must have previous work experience in laundry services, janitorial services, and/or housekeeping services, Possess effective written and oral English communication skills. They must ensure that safe working practices are monitored and that risk assessments and procedures are reviewed regularly. Advise employees of deficiencies and instruct on corrective action. Where incidents do occur they must ensure that they are investigated appropriately, and that where necessary corrective action is taken to ensure that such incidents are not repeated, Ensure strict compliance with all relevant Hygiene and Safety legislation requirements, Employees are responsible for the safety of themselves, their colleagues and guests (where appropriate), in line with the Group Policy (HS001) and the law. Signs off on timesheets for employees, Maintains an inventory of housekeeping supplies, materials and equipment. The work experience section should be the detailed summary of your latest 3 or 4 positions. Get any of the suitable format downloaded and start customizing it as per your preferences. Ability to timely compile facts/figures, identify, investigate and resolve matters. Advise employees of deficiencies and instruct on corrective action. Directed team of room number personnel in busy hotel with 400 rooms. Applies all applicable OSHA requirements to all assigned work. Supervisors and housekeepers spend a large portion of the day walking, climbing stairs, lifting up to 40 pounds (laundry bags / supplies), and completing manual labor, Must be 21 years old and have a valid United States drivers license, along with the ability to obtain a YMCA van driver's license, Basic mechanical or construction skills preferred, but not mandatory. If it cannot be completed in fifteen minutes then notify guest of time needed and call back to assure completion, Is responsible for correct staffing levels and ensuring the smooth operation of the housekeeping department during the shift and communicating with next shift via log books or voice mail anything that needs additional attention, Inspects floor landings and closets to ensure departmental standards of cleanliness are maintained, Assures all cleaning supplies and amenities caddies are stocked and ready for next shift, Report all suspicious persons or actions, hazardous conditions, etc. Is also expected to be a “hands on” supervisor, By this, we expect that they be prepared to lend “hands on” assistance if a hotel area becomes very busy. In particular, they must ensure that risk assessments have been carried out, that safe working procedures are in place for all work activities and that all employees in their teams are aware of the Group Health, Safety and Security Policy and their obligations under it. Worked with front desk to respond promptly to all guest requests. Housekeeping employee with over nine years of experience in providing and overseeing housekeeping services in hotel settings. You’ll most likely be dropping off a printed resume in person, or you may email it to a hotel manager ahead of time. Helped clients with managed home care, ensuring efficacy of care by monitoring health status. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment, Due to the cyclical nature of the hospitality industry, employees will be required to work varying schedules to reflect the business needs of the hotel. As such, it is not owned by us, and it is the user who retains ownership over such content. Must be able to lift up to 40 pounds repeatedly when working in laundry. Ensure only authorized over-time is allowed, Assist in managing of cleaning supply consumption and report any low inventory levels to housekeeping manager, Coordinate and execute general cleaning tasks to established high standards, ensuring that the use of cleaning products adhere to health standards, Perform to established high standards other duties as requested, such as cleaning unexpected spills and executing special guest requests, Complete daily checklist from assigned inspection zones, record and report any maintenance deficiencies to the engineering team, Communicate facility information on events, and compliance guidelines by conducting pre-shift meetings daily, Ensure all processes are followed as trained, Supervisory responsibility over Public Area Attendant, Property Maintenance Attendants, and Specialized Tech- Supervise 30 employees, Associate’s/Technical Degree; 1-2 years of experience or equivalent combination of education and experience, Must have the ability to respond to common inquiries or complaints from guests, regulatory agencies, and community members, Must have the ability to read and interpret documents, such as safety rules, operating and maintenance instructions, and manuals, Must have the ability to perform basic math skills, Must have the ability to solve practical problems and deal with a variety of situations, Intermediate computer knowledge; MS Office, Must be able to exert well-paced ability in limited space, Position requires walking and giving direction most of the working day, Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates, Requires manual dexterity to use and operate all necessary equipment, Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the Casino Facility. Engage guests in conversation regarding their stay, property services, & area attractions/offerings. Supervisors must be committed to exemplifying the qualities of patience, kindness, integrity, high energy, accountability, teamwork, and professionalism. Professional Housekeeping Supervisor Resume Examples & Samples. Review assignments of employees and make adjustments, Monitor consumption and order replacement of guest and cleaning supplies, Associate’s degree or equivalent or 3-5 years related experience and/or training; equivalent combination of education and experience, Regularly make spot inspection of occupied rooms, Report to maintenance problems in the room and follow up until their completion, Assigns maids and rooms housemen on a daily basis via daily work forms using information from the computer system and maid reports, Delivers or assigns for delivery items requested by guest such as fans, irons and hairdryers, Handles lost and found property according to department procedures, Supervises maids and rooms housemen and deals with or if necessary liaises with housekeeper on any problems they may have, Inspects maids storage areas and instructs maids on any changes required, Makes sure that maid have any cleaning supplies and room amenities that they may require, Liaises with laundry on any needs in the rooms area, Checks out any discrepancies that involves room occupancy and guest count, Carry out any related task deemed necessary by management, Should be able to communicate in a friendly by authoritative manner, Must be friendly and courteous in guest contact, Should have clean and tidy personal appearance and be able to command respect, Previous experience working in the hotel industry would be a plus, Is accountable for meeting all of the obligations required of assigned employees, Helps direct, guide and train new staff and provides ongoing training to existing staff, Cleans, sweeps, vacuums, mops, or restocks hallways, stairways, offices, food preparation or break areas, kitchen areas or equipment, laundry rooms, living areas, work areas, off-site areas, common areas, restrooms, public areas, or other similar areas, Removes and transports trash to the appropriate disposal areas, May change light bulbs and perform light facility maintenance, May operate a vehicle to work at various locations, May periodically perform a variety of special duties such as certain types of laundry duties or periodically scheduled cleaning tasks, Provide the highest quality of service to the customer at all times, Report any material discrepancies beyond the scope of the Housekeeping Department to the Housekeeping Manager or Maintenance Department, Have a thorough knowledge of emergency procedures, Adhere to all work rules, procedures and policies established by the company, including, but not limited to, those contained in the handbook, Those interpersonal skills/characteristics needed to effectively direct assigned employees, A dedication to providing a high quality service that meets all client expectations and requirements, Read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations, Write reports, business correspondence, and procedure manuals, Effectively present information and respond to questions from groups of managers, clients, customers, and the general public, Communicate effectively, both orally and in writing, Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists, Interpret a variety of instructions furnished in written, oral, diagram, or schedule form, Work in an organized and effective manner with co-workers and supervisors, Open or close housekeeping: check rooms inventory, assign rooms to room/suite attendants, Housekeeping Supervisor monitors payroll reports and work schedules, Housekeeping Supervisor responds to special guest requests in a timely, friendly and efficient manner, One year of Hotel Housekeeping experience required, Six months of previous supervisory experience required, Must have previous computer and administrative experience, Good oral and written communication in English, Previous experience in Hosting Service (Governance), Experience in Housekeeping department in luxury environment, Excellent in both Dutch and English language, Candidate must be in the possession of a valid residence and working permit for the Netherlands, Numerous landmark hotels around the world, 1) Makes at least one round in the hospital daily to ascertain general cleanliness of facility, 2) Checks storeroom supplies and reports any deficiencies to Department Manager, 3) Inspects equipment for cleanliness and necessary repair work, 4) Interviews five patients each week to ascertain patient's satisfaction with housekeeping services, 5) Supervises employees daily to see if they are in their scheduled areas and are completing their scheduled workloads, 6) Answers and reports complaints received from patients, visitors and hospital staff to Housekeeping Department Manager for correction, 7) Responsible for notifying housekeeper of impending checkouts when informed by Nursing Service of their availability, 8) Inspects checkouts weekly on a random basis utilizing hospital’s established standards, 9) Keeps daily records on checkouts, census, linen usage and supply usage, 10) Inspects assigned projects for completion on a daily basis, 11) Completes maintenance work orders on any deficiencies observed within the facility, 12) Maintains daily records of needed project work in facility and reports it to Department Manager once a week for implementation into the weekly projects schedule, 13) Maintains key control and assignment of keys to department personnel, 14) Assists Housekeeping Department manager in training and orienting new employees; retraining of existing employees, 15) Keeps up with new product and procedure developments in the Housekeeping industry, 16) Stays alert of hospital emergency plans so the housekeeping staff may be utilized, In the absence of the Operations Manager or General Manager, inspect all V.I.P. Keep all information up to date in Material Safety Data Sheets to ensure proper procedures when using chemicals. Resume » Supervisor Resume » Housekeeping Supervisor Resume Housekeeping supervisors are responsible for cleanliness of the facility that could be a hospital, hotel, or an educational institution. Worked with front desk to respond promptly to all guest requests. -required, Previous supervisory experience. Responsibility for specific work or functional activities as directed by on-site management, Responsible for orientation and training of employees, Performs day to day assignments in addition to lead duties, Works with customers to ensure satisfaction in such areas as quality, service, and problem resolution, Takes an interest and initiative in the development of the facilities team, Participates in regular safety meetings, and safety trainings. 100+ high-quality, job-specific samples to help you building an awesome Housekeeping Supervisor Resume. Conduct a quick written inspection of these rooms, At 7pm – email all discrepant, OOO room status to front office, Check house count and dispatch paperwork to ensure we have the right amount of coverage for the following day, At 8:30pm – insert off days into Watson, update missing times in ADP, and Birch street receiving, AT 9pm – check to see the completion of trash, caddies should be completed, and complete ADP, Complete all banquet room set-up and breakdown according to established rules of etiquette, Insure that the function is set up according to the specifications of the function sheet, Coordinate cleaning of banquet rooms with scheduled events, Maintain organization and inventory of banquet linen, equipment, dishware and supplies, Knowledge of banquet set up procedures and policies, THIS POSITION IS OPEN TO THAI NATIONALS ONLY DUE TO WORK VISA RESTRICTIONS, Minimum of 2 years experience in a similar position, Good command of both spoken and written English, Computer Program Require: Computer literacy, Three years experience as a Room Attendant in a Housekeeping Department in a major hotel, Trained in all Housekeeping Department skills in an international hotel, Ability to train and supervise staff and communicate well with management and guests, Represent the hotel in a positive manner at all times, Inspect rooms to verify all rooms for vacant ready or occupied clean status, Report repairs and maintenance issues to Engineering Department, Assist in processing AM and PM room status reports, Forward all lost and found items to our security department, Maintain clean and orderly linen rooms and storage areas, Deliver supplies and keys to room attendants, when needed, Maintain a high degree of morale while insuring that all house rules and regulations are fully enforced, Perform any other reasonable duties as required by the Management from time to time, At least three years similar experience in a luxury property preferred, Perform tasks requiring bending, stooping, kneeling and/or walking with or without reasonable accommodation, Communicate in the primary language of the hotel, Able to work: Holidays, weekends and any day/shift, Previous housekeeping experience, with at least one year in a supervisory role, Ability to read, write and speak the English language fluently, Ability to stand, sit, or walk for an extended period of time or for an entire shift, Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance, Ability to effectively deal with guest and employee concerns in a friendly and positive manner, Inspects hospital areas to ensure satisfactory completion of work and takes corrective action as necessary, Prepares activity and employee performance reports for submission to management, including reports on work completion, incidents and/or unusual circumstances, Distributes all necessary cleaning supplies and equipment to working staff, Oversees trash removal from entire facility, Minimum of three (3) years related work experience to ensure familiarity with technical and administrative aspects of housekeeping in a hospital environment, Knowledge of cleaning methods and cleaning equipment, Must have good communication and interpersonal skills, and the ability to comprehend and follow instructions, Must be able to safely and efficiently operate electrically powered and manual cleaning equipment, Ability to train and supervise workers and to perform a wide variety of cleaning tasks, Housekeeping/cleaning experience in an institutional, or commercial cleaning environment such as hospitality (hotel/motel), commercial cleaning company, manufacturing, health care facilities, etc, Supervise a section of approximately 60-80 guest rooms with a team of approximately 7 -12 Room Attendants, Initiate and maintain effective communication within the housekeeping department and other departments, Ensure prompt handling of all guest requests, Daily administrative task of completing Room Attendant progress reports, Order linen closet supplies from Housekeeping Housepersons, Assist in the training and supervision of housekeeping Colleagues, Inspect all assigned rooms for cleanliness and maintenance, Supervise the supply, proper use and care of equipment, linen and cleaning supplies, Report all maintenance deficiencies and follow through with repairs in rooms and surrounding areas, Ensure that all recycling is carried out daily, Maintain inspection records on a daily basis of room attendants, guest room status, mattress turning, periodic cleaning and any other projects when necessary, Adhere to the hotel’s vehicle handling and safety policies while driving hotel and guest vehicles, Experience in a housekeeping department required, Ability to work well under pressure in a fast-paced environment, Guest Service: Accountable for guest satisfaction by leading the housekeeping team; assigning, inspecting, recording housekeeping actions in all areas of the hotel. -preferred, Must be stand, walk, crouch, kneel or crawl for long periods of time. 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Housekeeping supervisors oversee the duties performed by the housekeeping staff in hotels, universities, office buildings, schools and other facilities that require regular cleaning and maintenance. at regular intervals, preparing the results highlighting any shortages or surpluses and undertaking remedial action where appropriate, To assist with the recruitment and section of department employees, To assist the office coordinator to ensure cost effective staffing levels and usage of supplies, and to be fully conversant with relevant accounting procedures and records keeping, To be aware of all current Company and Departmental Policies and Procedures, ensuring these are adhered to at all times, To ensure all departmental practices, policies and procedures to be confident in their implementation and assist in the necessary modification of any as requested, Attends meetings and training sessions/ courses that may be beneficial to you and your department on request from your line manager, To relive the Office coordinator and Floor supervisor whenever is needed, To carry out any other reasonable requests made by the Executive Housekeeper/ Director of Services or Hotel Management, Recruit, train, manage hours, supervise and evaluate all student housekeeping staff, Manage academic year and summer building turn over (i.e. Housekeeping Supervisor job description. Reports any discrepancies or deficiencies to supervisor. Mileage will be reimbursed as per the mileage reimbursement policy, Assists in ensuring a safe working environment throughout the facility for all employees by complying with all company safety and risk management policies and procedures, Assists in monitoring employee productivity and provides suggestions for increased service or productivity, Responsible for the coordination of routine responsibilities of employees. Check with manager/supervisor before leaving work area for any reason, Perform special projects and other responsibilities as assigned. Experience with floor equipment and preventive maintenance is required, Inspect and release rooms, ensuring defects are reported and actioned, Supervise and support Room Attendants daily, whilst liaising with the different departments of the hotel on queries and requests, Attend to guest queries and complaints, liaising with the Executive Housekeeper when required, On the Job training of employees to ensure rooms are cleaned to the highest standards and in an efficient manner, Performance management of employees, adhering to policies and processes, Supports Audit Standards: Directs room assignments and inspects work of Housekeepers and Housepersons. Turn all lost and found items in to Lost Prevention, Respond to guest questions. Coordinates all staff training. -required, Supervision, training/coaching, brand standard implementation, handling guest challenges with care and concern, and ensuring guest requests are fulfilled in a timely manner, Responsible to assist in training, disciplining, and performance management for the housekeeping department, As needed fulfill all job responsibilties expected of Room Attendants, Housepersons, and Public Areas attendants including all general cleaning functions accross the resort, Supervising staff on the floor with inspections of rooms, linen closets, public space, and security of linen areas, Respond to guest requests in a timely, friendly, and efficient manner, Responsible for making sure that the room attendants and housemen follow company policies and procedure, Experience on Microsoft applications (Word, Excel, Outlook). Responds promptly to customer needs & requests for service & assistance. 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