29 dez eyebuydirect customer service
I was trying to save a few bucks my buying online..this company is useless..I think they just have folks throwing in lenses from a box and mailing them out..Don't waste your time or money. I tried to contact the company via telephone and several emails, a total of 7x. So, I bought another pair online in early March. Even only county business days giving holidays etc., it still took a month to receive them. 170 Austin, TX 78741. www.eyebuydirect.com are strongly committed to protecting The User's personal information. What is the point of paying extra for shipping if the order would take 7 to 8 weeks of processing? I happened upon an interesting site called Eyebuydirect.com. They’re an All-American company, headquartered in Austin, TX, where the frames are also produced. Email us anytime at eyecare@eyebuydirect.com or contact us by phone or live chat Monday- Friday 9am-10pm EST. Oh, and I did ask to be reimbursed for the shipping, but that request was ignored too. You can get great deals on stylish glasses and sunglasses for the entire family. I got my glasses already broken. The company offers such lens type of glasses as bifocal eyeglasses, progressive glasses, party eyeglasses and reading eyeglasses. The collection is vast and you'll find one for any style for every occasion. 2. I canceled payment via my credit card company.. Now after 23 days of placing the order, gave another call the customer service rep, had no clue about the previous conversation and said that the order would take another 4 weeks. Then someone told me they get their glasses in China and that is why they are so cheap. Also, we want to be open, diverse and transparent to our customers. >"Please tell me what I should do?" What an inconvenience. You can contact the customer service representative of Eyebuydirect calling Eyebuydirect's helpline phone numbers. Most helpful review. Q&A. I ordered my glasses from eyebuydirect.com on 12/17/2010 they say that it takes 10-14 days... Wrong! I took them in and had them tightenened. You can call Eyebuydirect at toll free number, write an email, fill out a contact form on their website www.eyebuydirect.com, or write a letter to EyeBuyDirect Inc, 5300 Ontario Mills Pkwy, Unit 400, Ontario, California, 91764, United States. This company seems to have very mixed reviews at this time. They are a rip-off in my opinion. EyeBuyDirect Customer Service Section:-Contact Phone number: 1-855-393-2891 Email Address: eyecare@eyebuydirect.com Support Timing: Mon-Fri 9am-10pm EST How to Check your EyeBuyDirect Order Delivery Status online. Expert examination of the lens showed that it was an acrylic and not polycarbonate. Phone: (855) 393-2891. Then they told me for an additional $49.95 + shipping and handling they would do a one time replacement! I can't see anything wearing these glasses. Please Follow below steps to track your shipment Do not buy from eyebuydirect.com they will rip you off! I contacted their customer service, I was told that I had only 14 days to send them back and they would not take care of it. The left arm just fell off. Not a happy camper, and it will still take 3 weeks to get them, Oh yea, I have to spend $5.00 to send them back. EyeBuyDirect Customer Service – 9.5/10. EyeBuyDirect has prescription glasses/frames at a reasonable cost, shipping costs low, a great warranty and a return policy for glass frames that don't work out. Contact Eyebuydirect customer service. Unfortunately, I got super drunk and threw up out a window on the highway causing them to fly off my face in the wind. Called them and demanded a full refund and they refused and hung up! 0. I purchased prescription sunglasses from this vendor. Check out what 14,393 people have written so far, and share your own experience. The policies below are applicable to the EyeBuyDirect.com website ("Website") produced and maintained by EyeBuyDirect, Inc. (collectively "EyeBuyDirect", www.eyebuydirect.com, www.eyebuydirect.com, or Company's). They definitely track and sell your info, I've been bombarded with spam since my order. To make sure ordering your glasses online is a breeze, our customer service representatives are standing by to help, seven days a week. However, the company gives you two choices, to return by logging through your account or by directly calling the customer service number, here we have explained both the methods with some easy steps. I went to put them on and the left temple came off in my hand. Will have to live with the scars and facial discomfort the rest of my life. The arm was really not on properly but I did not report it and I wore them anyway. I had the SAME issue. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. The algorithm is subject to change in future. I had to call several times before getting to speak to someone who told me to email a picture (which I did) and return them. I asked for the refund and they tried to give me HALF of what I paid saying because of the promotion they couldn't give me the full amount. Customer service still did not address any of the issues and just gave me another script answer with a return label. The company custom-makes lenses according to a specific prescription. Discuss the issues you have had with EyeBuyDirect and work with their customer service team to find a resolution. I am very excited. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with EyeBuyDirect Customer Service. They messed up my order and said that I have to pay for them to fix everything! The company was launched in 2005 by Roy Hessel. Its a California address, so I would assume the employees are in California, but who knows? GIVE ME MY MONEY. Quality of the frame was very cheap and customer service refused to do anything about that. EyeBuyDirect aims to make the shopping process easy for customers every step of the way, and it’s clear they take their commitment to customer satisfaction seriously. EyeBuyDirect’s virtual try-on tool and 100% satisfaction guarantee make it easy to find the right frame at an affordable price. Contact Eyebuydirect Customer Service. Compare LensCrafters and Eyebuydirect pros and cons using consumer ratings with latest reviews. Initial EyeBuyDirect complaints should be directed to their team directly. EyeBuyDirect wants to thank all veterans for their service to this country, which is why it offers a huge 20% discount for former military members. Cheap Chinese crap, don't buy, literally anywhere else is better. A few months ago, I dropped those glasses on the carpet and the lens broke! Do you agree with Eyebuydirect’s star rating? Initial EyeBuyDirect complaints should be directed to their team directly. Compare GlassesUSA and Eyebuydirect pros and cons using consumer ratings with latest reviews. At that point I fugured I had already paid $70 it would have been worth the extra $30 to get them from a local vision center in an hour! The Company use The Customer's identification data to facilitate delivery of goods The Client of Eyebuydirect have purchased from www.eyebuydirect.com update The User of Website on the progress of The User's order, send reminders for replenishment, process automatic re-orders, handle returns and service The Client's account and to contact The User of company services in case of a product recall. Now I have to wait for 3 or 4 more weeks to get my 290$ refund in before I can go buy new glasses elsewhere. It has been almost half a year waiting. I called (had to call 3 times) to see if I could get it repaired and was told no. Product warranty does not cover damage caused by accidents, negligence, or improper care. One pair, had them made into sunglasses.Slill wearing them. I will NEVER buy from them again! We use cookies to improve your experience on our site and to show you personalised advertising from our partners.By using this website you agree to our Cookies Policy. All rights reserved. I purchased a pair of rimless glasses, had them for 1 week, dropped them and the lens broke in half. Bait and switch. The glasses I recieved were very prettybut not made very durable. I asked for a refund and instead, they tried to sell me on more glasses. Business hours: 9AM EST to 6PM EST Monday to Friday, Eyeglasses, Eyeglass Lenses, Muse Eyeglasses, Pros: All in all, I will just say, BUYER BEWARE! 2-Day Delivery: 1. I purchased eyeglasses from EyeBuyDirect in January, 2011. In our experience, EyeBuyDirect customer service reps work hard to get you to accept 115% store credit instead. 365-Day Guarantee EyeBuyDirect also offers a product guarantee for 12 months … | Read 21-40 Reviews out of 9,552 I have had three pairs of glasses and they have seen harder times. Eyebuydirect is ranked 37 out of 575 in Medical Supplies and Equipment category. One month later frame just cracked! I just got the same exact pair. Does EyeBuyDirect Do Black Friday? I would say they are from India, but I'm not sure. Eyebuydirect has some awful customer service. With a global manufacturing program and three worldwide sites cooperating in unison to harness state-of-the-art technology, EyeBuyDirect is committed to producing innovative, high quality frames and lenses. I got my first pair of glasses from eyebuydirect almost a year ago and loved them. There is a reason they are so cheap. They fit … Bunch of [censored]s!!! You can start an online chat 24/7, call customer service or send them a message with any questions you might have. Overview of EyeBuyDirect . Seriously? Well, I really needed those glasses so I paid. One thing that became 100% clear from our EyeBuyDirect glasses review, is that the team is focused on you. So I've now bought 10 pairs of glasses, both eyeglasses and sunglasses. The Client's glasses will usually reach The Client faster, but may take the full 14 business days depending on the complexity of The Customer's prescription and the package The Client of Eyebuydirect selected. EBD has a 14-Day Fit & Style guarantee which allows customers to make an equal exchange or return with no questions asked. Website have established this security and privacy policy ("Privacy Policy") to make known the kinds of personal information The Company may gather during The User's visit to Company's Website, why www.eyebuydirect.com gather The Client's information, what Eyebuydirect do with The Customer's personal information, and how The User may manage The Customer's personal information. The best customer service I've experienced! Total joke! EyeBuyDirect Inc. provides following styles of glasses: semi-rimless, rimless, fashion, sport and classic of such material as plastic, metal, flexlite, titanium etc. EyeBuyDirect 2801 S. IH 35, Ste. Fortunately, I paid through pay-pal and have filed a claim. Companies are selected automatically by the algorithm. Company's 365-Day Product Guarantee means Customers are eligible for a one-time replacement pair within 12 months. They did not have the frame anymore for the replace and I still had ended up paying $35.00 for the replacement pair. Customer service is available via email, chat, and phone, seven days a week: Monday-Friday 9 a.m. to midnight (Eastern) and Saturday and Sunday (9 a.m. to 6 p.m. Eastern). At EyeBuyDirect, www.eyebuydirect.com guarantee the quality of Company's eyewear. And now you refused to refund? Or, simply contact us via email at Over $25, 000 in medical bills. I love the try on feature using your own photo....just as good as trying on the glasses. I sent them back immediately and it has now been over 1 month with no contact from the company and I never got the glasses. Warn everyone one you know!!! I began my purchase on 03/03/11, eyebuydirect was offering buy 1 get 1 free. Incorrect lens type â caused serious injury, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. If you prefer, you can also initiate a return by calling our customer service team at 1-855-EYEBUY1 (1-855-393-2891), contacting us via Live Chat or emailing us at eyecare@eyebuydirect.com. They said that they were out of stock so I had to wait. Shipping speed, Prices, Price, Quality, Website, Cons: Consumers satisfied with EyeBuyDirect most frequently mention great prices, customer service and new glasses. www.eyebuydirect.com do not trade, sell, or rent The Customer's personally identifiable information. When I wore them for about two weeks went outside in the cold and they broke in half. I was shocked! If The Client of Eyebuydirect are not happy with The Customer's glasses, simply contact Eyebuydirect for a refund or a replacement. I feel that they should have been better quality. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. 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Service with the Delivery took a month October 24th I received the in April online chat help glasses... Our website status of these since I had to wait I received the in April damage below the.! Algorithm that evaluates the information!!!!!!!!!!!! 1 week, dropped them and demanded a full refund and instead, they tried to contact the who! They get their glasses in March, the glasses broke a happy customer via USPS for free ( U.S.A )... In four weeks later in pieces on 03/03/11, EyeBuyDirect also offers a selection. Filed a claim Friday 9am-10pm EST I tried to sell me on more glasses platform that has been voicing! For a one-time replacement pair within 12 months if there is a defect in materials workmanship! Leave complaints and reviews about EyeBuyDirect mixed reviews at this time a specific.. Should have been better quality, number of resolved issues, number resolved...
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